Support
We're here to help. If you have a question, a bug to report, or feedback to share, reach out and we'll get back to you.
Email us
support@wellanddone.appFrequently Asked Questions
How accurate are the cook times?
Cook times come from multiple sources: manufacturer directions, public databases, reference tables, and AI estimates. Each result shows its source and confidence level. Always verify with a food thermometer.
Can I use the app offline?
Your saved favorites and recent lookups are available offline. New lookups require an internet connection to query our sources.
How do I scan a barcode?
In "Packaged Product," search by brand or product name. On supported devices, tap "Scan barcode" and point your camera at a standard UPC or EAN barcode.
Can I adjust a cook time?
Yes. After viewing a result, you can save an adjustment to your favorites with your preferred time and temperature offsets.
How do I delete my data?
You can delete individual favorites from the Favorites screen. To request deletion of all data associated with your device, contact us at the email below.